Public help
Frequently Asked Questions
A practical overview of how CTRON Loop handles BYOK providers, company knowledge, billing, privacy, and AI-generated outputs.
Last updated: June 21, 2026
What does CTRON Loop actually do?
CTRON Loop is a BYOK AI operations layer. You upload company files, connect your own AI provider keys, run business tasks from one command box, and save repeatable work as loops.
What does BYOK mean here?
BYOK means bring your own key. CTRON Loop uses your connected OpenAI, Anthropic, or Perplexity key for task execution, so AI usage is billed by your provider account rather than by CTRON Loop.
Which files can I upload?
The current product supports PDF, DOCX, TXT, CSV, and XLSX uploads. Documents are processed into company context, while spreadsheet uploads are profiled for safe task grounding without sending raw rows indiscriminately to AI.
Who can access my workspace data?
The product is designed around workspace isolation with row-level security and workspace-scoped storage paths. One user's workspace should not be able to access another user's data through the app.
Do you use my content to train shared models?
CTRON Loop does not describe the product as a shared model-training service. Your task requests are processed through the provider you connect under that provider's own policies, and your workspace data is stored so the app can operate for your account.
How do subscriptions and cancellation work?
Paid plans renew monthly. You can manage or cancel through the Stripe billing portal linked from the in-app billing page. Cancellation normally stops the next renewal and keeps access through the current paid period.
Do you offer refunds?
Charges are generally non-refundable once a billing period has started, except where required by law or where there has been a duplicate or clearly incorrect charge. The detailed rule is on the Refund Policy page.
Is CTRON Loop legal, tax, or financial advice?
No. CTRON Loop generates AI-assisted business outputs that must be reviewed by a human before reliance, especially for legal, financial, employment, or regulated decisions.